|Frequently Asked Questions
What is PBS Western Reserve PerksConnect?
With PBS Western Reserve PerksConnect, PBS Western Reserve members enjoy money-saving discounts in neighborhood merchants across Northeastern Ohio and at 50,000 locations nationwide, including more than 300 online retailers. It’s our most convenient and powerful member discount benefit program ever.
How do I sign up for PBS Western Reserve PerksConnect?
PBS Western Reserve members are pre-registered and only need to activate the PBS Western Reserve PerksConnect benefits using these easy steps:
Click “Activate your account now” on the top of the home page: http://westernreservepbs.publicmediabenefits.com.
On the Activation page, enter your activation code (provided by PBS Western Reserve), choose a username and password, and then fill out the remaining required profile fields. You can even select your interests and communication preferences so we can share the offers and discounts that interest you most.
Click Activate and you’re done!
I'm not a PBS Western Reserve member. How do I join?
Thank you for your interest in PBS Western Reserve. Our award-winning national and local public television programs are only made possible through your support. Please visit http://westernreservepublicmedia.org/donate.htm to learn more and become a member today. Discover the benefits of membership, including valuable PBS Western Reserve PerksConnect discounts, exclusive member-only offers, and a subscription to our monthly program guide, The Alternative.
I am a member of PBS Western Reserve. How do I locate my activation code?
Activation codes are now sent to PBS Western Reserve members by email. If you cannot locate your activation code, please call PBS Western Reserve Member Services at 800-554-4549 (Monday through Friday, 8 a.m. - 4 p.m.).
I entered my activation code, but I could not access my account. What should I do?
Your PBS Western Reserve membership may not have been updated yet with PBS Western Reserve PerksConnect. Please call the PBS Western Reserve PerksConnect at 1-855-759-9445.
I previously activated my PBS Western Reserve PerksConnect account, but I cannot log in using my username/password. What should I do?
If you have any problems logging in to your PBS Western Reserve PerksConnect account, or if you have questions about using the website or the PerksConnect mobile app, please call PBS Western Reserve PerksConnect at 1-855-759-9445.
How do I use the PerksConnect app for my iPhone or Android phone?
On your mobile device, visit the iPhone or Android app store, search for PerksConnect and download our app. You must activate your account on the main site first. Then, simply enter the username and password you have chosen during activation into the app and start enjoying benefits on the go.
I just became a PBS Western Reserve member. How soon can I start using my PBS Western Reserve PerksConnect benefit?
Within three business days of becoming a PBS Western Reserve member, you may call PBS Western Reserve Member Services at 800-554-4549 to get your activation code. Visit http://westernreservepbs.publicmediabenefits.com and enter your code to access discounts and special offers online. You can also print your own PerksConnect card using the Printable Card button on the home page, or download the PerksConnect app for your iPhone or Android phone to begin saving. (PBS Western Reserve does not send a physical MemberCard.)
I received a notice on the PBS Western Reserve PerksConnect website that my membership has expired and I cannot use my benefit. What should I do?
Most likely, it’s time to renew your PBS Western Reserve membership. You can renew your membership online at http://westernreservepublicmedia.org/donate.htm or by calling the PBS Western Reserve Member Services at 800-554-4549 (Monday through Friday, 8 a.m. - 4 p.m.
Can I get additional PerksConnect logins for other members of my household?
Yes! Any family member who is listed on your PBS Western Reserve membership can call PBS Western Reserve Member Services at 800-554-4549 and receive an activation code. They can then set up their own unique profile at http://westernreservepbs.publicmediabenefits.com. Once activated, they can print a PerksConnect card and download the PerksConnect app for their mobile device. If you need to add a family member to your PBS Western Reserve membership, please call the PBS Western Reserve Member Services at 800-554-4549 (Monday through Friday, 8 a.m. - 4 p.m.).
Who do I contact if I have a question about my PBS Western Reserve membership or donation?
For questions about your PBS Western Reserve membership or donation, please call the PBS Western Reserve Member Services at 800-554-4549 (Monday through Friday, 8 a.m. - 4 p.m.), or send an email to .
What types of discounts does PBS Western Reserve PerksConnect offer?
We’ve combined all of your favorite local PBS Western Reserve discounts with the national savings power of PerksConnect to give you thousands of local and national discounts, as well as discounted gift cards and special daily deals.
How do I find businesses in my area that offer discounts through PBS Western Reserve PerksConnect?
After activating your account, log in to http://westernreservepbs.publicmediabenefits.com. In the “Search for Local Discounts” box, enter your zip code, address, or city and state, and click on "Search Discounts." From the list of results, click on any merchant name to view offer details. Search additional offers from national brands using the tabs listed across the top of the website.
Can I show my PerksConnect phone app and get the discount?
In most cases with local businesses, the answer is YES. However, some of the PerksConnect Featured Partners require a promotional code, online purchase, or use of a toll free number to purchase the item or service at a discounted rate. For more information, please see the detail pages for each specific offer.
What do I do if a merchant won't accept my PerksConnect discount?
For assistance, please call PerksConnect at 1-855-759-9445.
Will you be adding more merchants?
Yes, we add new merchants daily. Visit http://westernreservepbs.publicmediabenefits.com often to discover discounts from our new national and local businesses.
Do you take requests for merchants?
Yes! If you would like to see a certain type of merchant or service, please click on the Contact button on the bottom of the home page, http://westernreservepbs.publicmediabenefits.com, and put the suggestion in the message field. When recommending a merchant, please provide as much detail as possible (name, location, phone number, contact person, etc.).
I’m a business owner. How do I participate in PBS Western Reserve PerksConnect?
Partnering with PBS Western Reserve and becoming a PBS Western Reserve PerksConnect merchant is good for our community, and it’s also good for your business. For more information and to learn about how you can showcase your support of public broadcasting to PBS Western Reserve’s members, please contact PerksConnect at 1-855-759-9445 or send an email to: firstname.lastname@example.org.
Why are my search results different between the mobile app and online?
The online search function is more comprehensive. It includes deals that can be printed and redeemed at merchants (show and save offers), as well as discounted gift card offers that can be ordered ahead of time. The mobile app search only includes offers that can be “shown” on your device to the merchant at the time of use. Mobile search results are limited to a maximum of 50 offers based on the user’s location or a specific zip code. All mobile results can be filtered by category and flagged as favorites for easy future access.