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About Us

Since 1973, Western Reserve Public Media’s Department of Educational Services has been part of the statewide network of educational technology agencies providing training to educators throughout the state. Our Education Services department offers a wide range of professional learning opportunities to educators held here at our facilities. Services can be customized to a district's specific needs and held at your location or here onsite.

The Education Services staff has over 40 years combined experience in technology education and possesses certifications in many areas including Google Certified Educator, INFOhio iCoach, Lego Robotics Certified Teacher, and Quality Matters Certification. 

We look forward to working with your district to provide meaningful, quality professional learning opportunities.


Ohio Department of Education

Instructional Technology Integration Partnership of Ohio

Ohio Educational Technology Agencies


Quality Matters Certified Trainers

Google Certified Educator

Contact Us

By Phone: 330-677-4549 or 1-800-554-4549

By Fax: 330-678-0688

By Mail: Western Reserve Public Media; P.O. Box 5191; 1750 Campus Center Drive; Kent, OH 44240-5191

By email:

Our Staff

Jeff Good

Jeff Good
Director of Education
330-677-4549 ext. 140

Jeff Good joined the educational services staff in August of 2006 as Director of Education. Jeff has over fifteen years working in the educational field serving as an Associate Director at Youngstown State University, Broadcast Supervisor at the Trumbull County Educational Service Center, Program Manager at the Oakland County Intermediate School District in Michigan and Manager of Multimedia Services at Genesee Intermediate School District in Michigan.

Jeff brings an extensive background in distance learning having constructed and managed the implementation of educational networks in Ohio and Michigan as well as a background in instructional technology integration both in higher education and K-12.

Jeff also has a broadcast media background having worked in radio, television and the satellite industry prior to the educational field. Jeff possesses a BS in Speech Communications from Youngstown State, an MS.ED from the University of Phoenix in Curriculum and Technology and holds an Ohio Teaching license in Speech Communications.

Heather Smith

Heather Smith
330-677-4549 ext. 125

Heather Smith is a coordinator in the Department of Educational Services at Western Reserve Public Media in Kent, where she researches and develops educational courses for educators, administrators and technology leaders. Her topics of study include invention literacy, media literacy and coaching. (Not athletic coaching; otherwise, she’d be pursuing a career with the Browns and perhaps leading them to the Super Bowl!) She is also a BIG dreamer. As an example, Heather started a group called NETILO (Technology Integration Leaders in NE Ohio) in the hopes of building a group of tech leaders who can enhance teaching and learning all over Northeast Ohio.

Heather has been in the field of education since 2006. She holds an early childhood education degree from Youngstown State University and a master’s degree in instructional technology from the University of Akron. She has previously worked as a computer teacher and a technology integration coach.

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Western Reserve Public Media®; P.O. Box 5191; 1750 Campus Center Drive; Kent, OH 44240-5191 330-677-4549 or 1-800-554-4549
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