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Emotional Intelligence

Emotional Intelligence


What is emotional intelligence?

“Emotional intelligence refers to the ability to perceive, control and evaluate emotions … It involves the ability to monitor one’s own and others’ feelings and emotions, to discriminate among them and to use this information to guide one’s thinking and actions.”



What does emotional intelligence include?

  1. Perceiving emotion: The first step is to see the emotions of others using the cues of body language, facial expressions and other nonverbal signs.

  2. Reasoning with emotion: Once these signs are noted, we have to think about why they are being expressed and take action — both physically and cognitively — to perform appropriate actions. We need to decide what course of action we will take and how we will respond to these cues.

  3. Understanding emotions: We then need to try to determine the cause of the other person’s behavior. One action that a person takes can have any number of causes. We need to try to interpret the action and try to determine what it might mean.

  4. Managing emotion: This is the key element of emotional intelligence. We need to respond appropriately and create a “conscious, reflective regulation of emotion.”

Source: Emotional Intelligence,


How do you measure emotional intelligence?

There are many tests that measure emotional intelligence. They require the person who is taking the test to answer multiple questions. The answers are then compared to “correct” answers. The result of the assessments measures one’s ability to succeed in coping with environmental demands and the pressures of life situations. Questions include the areas of awareness, stress tolerance, problem solving
and happiness. Copyright©2012, Northeastern Educational Television of Ohio, Inc. All rights reserved.
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